Terms of Service

These Terms of Service ("Terms") govern your access to and use of Skinsense — the website, app, quizzes, tests, reports, and related services (the "Services") provided by [LEGAL_ENTITY_NAME]("we", "us"). By using the Services you agree to these Terms.

1. Eligibility

You must be at least 18 years of age and able to enter a binding contract under the laws of India to use the Services.

2. Nature of the Services

Skinsense offers cosmetic skin observation, lifestyle guidance, and optional biomarker lab tests performed by accredited partners. Our reports and suggestions are informational and for cosmetic purposes. We do not provide medical diagnosis or treatment.Nothing in the Services is a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified clinician about a medical condition.

3. Your account and content

• You are responsible for the accuracy of information you provide.
• You must not share your account or misuse the Services.
• Any photos, lab data, or other content you upload remain yours. You grant us a limited license to use them solely to deliver the Services.

4. Payments and billing

• Prices are listed in Indian Rupees (INR) and are inclusive or exclusive of taxes as indicated at checkout.
• Payments are processed by our payment partner. By paying, you authorize that charge.
• We may change prices, features, or Services at any time; changes will not apply retroactively to already-paid orders.

5. Refunds and cancellations

See our Refund & Cancellation Policy for timelines and eligibility.

6. Sample collection and lab testing

• You authorize us and our partners to collect and analyze your sample for the selected tests.
• You must disclose known conditions and medications that could affect the test or your safety during collection.
• You may reschedule or cancel a collection per the timelines in our Refund Policy.

7. Acceptable use

You agree not to:

• Use the Services for unlawful purposes or to infringe others' rights.
• Reverse engineer, scrape, or interfere with the Services.
• Upload malicious code or attempt to gain unauthorized access.
• Impersonate another person or submit someone else's data without consent.

8. Intellectual property

All software, content, branding, and designs on the Services are owned by us or our licensors and protected by applicable IP laws. You may not copy, modify, or redistribute them without permission.

9. Third-party services

The Services may link to or integrate with third-party tools (e.g. payment processors, labs, messaging providers). We are not responsible for their content or practices. Their terms and privacy policies apply to your interactions with them.

10. Disclaimers

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Services will not exceed the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services for breach of these Terms. Sections that by their nature should survive termination will do so.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Courts at [CITY], India have exclusive jurisdiction, subject to applicable law.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Services or by email/SMS. Continued use after the effective date means you accept the updated Terms.

16. Contact

support@skinsense.health · +91 XXXXX XXXXX · [REGISTERED_ADDRESS]