Shipping & Delivery

Skinsense delivers two things: a sample collection (we come to you) and a digital report(delivered through the Skinsense app and email/SMS notifications). Here's how each works.

1. Sample collection

• A trained phlebotomist from our partner network visits your address for a blood draw, usually within 2–3 business days of booking.
• Available in 100+ cities across India. Service areas and slot availability are confirmed at checkout based on your pincode.
• Most appointments take 15–20 minutes. Please stay hydrated and follow any fasting instructions sent before your slot.
• Collection is included in the panel price. There are no separate "shipping charges" for the visit.

2. Lab processing

Samples are transported in temperature-controlled conditions to accredited labs. Standard processing takes 5–7 business days from sample receipt. Occasional delays can occur due to lab capacity, special tests, or quality rechecks — we will keep you updated via SMS/email.

3. Report delivery

• Your report and personalized protocol are delivered digitally inside the Skinsense app and emailed to your registered address.
• Typical end-to-end timeline from sample collection to report: approximately 7 days.
• Reports are available in your account indefinitely — you can log back in anytime to review or download them.

4. Physical shipments (if applicable)

Most Skinsense services are digital. If you purchase a physical add-on (e.g. a supplement or topical through our marketplace), shipping will be handled separately and a delivery ETA will be shown at checkout. Domestic shipping typically takes 3–7 business days depending on pincode.

5. Changes and rescheduling

You can reschedule a sample collection up to 12 hours before your slot at no charge. After that, we will make a best-effort reschedule but a repeat visit may attract a small fee payable to the collection partner.

6. Questions

support@skinsense.health · +91 XXXXX XXXXX